AI-Powered Business Intelligence & Digital Showroom Platform for a Procurement Pioneer

CaPS Procurement Services centralizes purchasing of goods and services on behalf of its member companies across Finland, Sweden, and the Baltics. By pooling procurement contracts, CaPS negotiates better terms with suppliers, then packages and resells these agreements to its members.

Services
UX research & prototyping
UI design & design system
Business intelligence & data engineering
Automation & software engineering
AI analytics & conversational AI assistants
Full-stack development & managed cloud

Until now, CaPS analysts handled contract calculations, status tracking, and savings reports manually—an error-prone, time-consuming process. As operations expanded, the need grew for a web platform to streamline workflows, automate key tasks, and provide member companies with direct insight into contract status and usage.

The Challenge

We kicked off with interactive prototypes in Figma, enabling rapid feedback cycles, hypothesis validation, and early A/B testing. The prototypes helped refine the information architecture, user flows, and data visualizations for different user roles.

Throughout development, we iteratively refined the UI/UX based on testing and user input. Particular care was taken to present complex data in clear, appealing visual formats—especially within digital showrooms and reporting dashboards. To facilitate consistency, we developed an internal infographic library to standardize styling and visual elements.

Design Process & User Experience

We developed a next-generation procurement platform that combines robust business intelligence features with AI-powered enhancements:

AI-driven reporting and analytics: Automated data analysis provides real-time insights, highlights anomalies, and reduces manual work in reporting.
Conversational AI for contracts: An integrated chat assistant helps end-users find contracts instantly, reducing search friction and increasing adoption.
Digital showroom: A modern, intuitive interface makes browsing services and products easy, with AI recommendations improving discoverability.

AI-powered platform

The CaPS portal is now live across six countries and has become a central tool for analysts and business users alike. The platform has:

Saved analysts countless hours, freeing them to focus on client work
Onboarded over 400 contracts
Enabled access for 4,300 users across nearly 300 organizations

"We are extremely satisfied with the end result; CaPS has never had such a versatile and user-friendly application before. User-centered design has been at the core of everything we do with Bildy from the beginning, and we have continued our development work for a scalable platform." — Maximilian Marschan, Managing Partner, CaPS Procurement Services.

Impact & Results